Refund schedule
More than 30 days before check-in
Full refundCancel more than 30 days before your arrival date and receive a full refund of total booking charges, less a $100.00 non-refundable cancellation fee.
More than 7 days before check-in
Partial refundCancel more than 7 days before your arrival date and receive 50% of total booking charges, less a $100.00 non-refundable cancellation fee.
Within 7 days of check-in
No refundCancellations made within 7 days of the arrival date are non-refundable. No refund will be issued regardless of reason, including no-shows and early departures.
Please note: The $100.00 cancellation fee is non-refundable and applies to all cancellations regardless of timing. This fee covers processing costs incurred by the payment processor. All cancellation requests must be submitted in writing via the booking platform or by email. Refunds are issued to the original payment method and may take 5–10 business days to appear.
Additional terms
Guests who check out before their confirmed departure date are not entitled to a refund for unused nights.
We strongly recommend purchasing travel insurance to protect against illness, inclement weather, transportation delays, or other unforeseen disruptions.
If state or local authorities order a mandatory evacuation, guests will receive a prorated refund for each night they are unable to occupy the property due to the order.
No refunds will be issued for power, internet, or water outages, or for temporary unavailability of amenities such as the pool, hot tub, or grill.
How to cancel
Submit your request
Contact us in writing via the booking platform or by email with your reservation ID and reason for cancellation.
Receive confirmation
You will receive written cancellation confirmation within 24 hours. Please retain this for your records.
Refund processed
Applicable refunds are returned to your original payment method within 5–10 business days of confirmation.
Related content
Check-in times, parking, smoking policy, pool rules, and more